IQAIR中国+customer service coordinator

世界顶级空气净化器品牌IQAIR中国招聘客户服务专员，要求英语流利

待遇从优，外企工作环境

公司网址：www.iqair-china.com

公司微博：e.weibo.com/iqair

简历发送至：shirley@iqair-china.com （注明来自HR圈内招聘网）

工作地点：北京市朝阳区霄云路36号国航大厦

/rR9 

岗位描述：

·         Listen to customer feedback and identify areas to improve service levels.

·         Troubleshoot customer complaints and issues - make recommendations to resolve complex operational problems through a proactive approach with the Service Technicians and Sales Teams according to the company related SOP

·         Through the creation of processes and internal training, ensure efficient and seamless hand off of client needs from Sales to After Sales.

·         Act as Company Liaison for Corporate Accounts and demonstrate product expertise on all products – perform Air Tests and deliver Air Test Reports for Customers upon demand.

·         Manage Warranty Service and manufacturer Quality Control – ensure the service tracking of all units under warranty, Extended Warranty Management, and continuously improve the quality control between manufacturers and IQ Air China.

·    Deliver daily, weekly, and monthly reports to communicate department results and project progress.