IQAir 招聘 Customer Service Assistant 客户服务助理 （英语流利）- 北京

Customer Service Assistant 客户服务助理 （英语流利）

·   Listen to customer feedback and identify areas to improve service levels.

·   听取客户反馈意见，了解把握服务水平的提升机会与空间。

·    roubleshoot customer complaints and issues - make recommendations to resolve complex operational problems through a proactive approach with the Service Technicians and Sales Teams according to the company related SOP

·    接到客户投诉后，须立即着手根据公司相关流程处理问题。

·   Through the creation of processes and internal training, ensure efficient and seamless hand off of client needs from Sales to After Sales.

·   通过建立流程和内部培训，确保销售-售后环节高效并无缝对接客户需求。

·   Act as Company Liaison for Corporate Accounts and demonstrate product expertise on all products – perform Air Tests and deliver Air Test Reports for Customers upon demand.

·   承担公司企业账户的联络任务并展示产品的专门技术-根据要求对所有产品进行空气测试并为客户提供空气检测报告。

·   Manage Warranty Service and manufacturer Quality Control – ensure the service tracking of all units under warranty, Extended Warranty Management, and continuously improve the quality control between manufacturers and IQ Air China.

·   保修服务与制造商质量管理 - 确保对保修期内的各单位进行追踪，保修期延期管理，不断提高制造商和艾可爱尔公司之间的质量控制。

·   Deliver daily, weekly, and monthly reports to communicate department results and project progress.  

·   提供日/月/周报告，公布部门业绩与项目进度。

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Any interested candidate, please send your updated resume to merry.wang@iqair-china.com, thanks.

如对该职位感兴趣的话，请将更新好的简历投递到： merry.wang@iqair-china.com （注明来自HR圈内）谢谢！

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www.iqair-china.com