客服助理（英语）-瑞士葡萄酒公司

职位描述

Key responsibilities

主要职责

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1.Answering customer service phone calls;

   接听客服电话；

2.Processing orders from customers and organizing delivery issues;

   处理客人订单并安排配送货事宜；

3.Helping to prepare and pack orders for Taobao customers;

   协助淘宝订单的备货及发货事宜；

4.Calling back customers to check their purchasing experience;

   关于客人购物体验的电话回访；

5.Supporting the marketing team with event job;

   协助市场部团队组织活动；

6.Selling Wine and training courses by phone and following up with customers’ requests;

   电话销售葡萄酒培训课程，并跟进客人的需求；

7.Doing daily administration work assigned by the supervisor.

   完成由领导安排的日常行政工作。

Requirements

职位要求

1.Very good Chinese and English conversation skills;

   优秀的中英文沟通能力；

2.Positive thinking and hard-working attitude

   乐观向上, 工作勤恳；

3.Talkative and extroverted personality;

   健谈外向；

4.Honest and smart, flexible and willing to learn;

   为人诚实，处事机灵并且愿意学习；

5.Willing to learn wine and sales knowledge;

   愿意学习葡萄酒和销售知识；

6.Good team Player;

   很好的团队协作能力；

7.Full identification with our core values;

   完全认同公司的核心价值观；

8.Being ready to grow with the company.

   愿意与公司共同成长。

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公司介绍

北京瑞品惠众商贸有限公司 

公司规模：50-99人 | 公司性质：外商独资 | 公司行业：快速消费品（食品/饮料/烟酒/日化） 贸易/进出口 零售/批发 酒店/餐饮

CHEERS makes drinking wine fun and our customers smile! We sell imported quality wines to low cost prices in our CHEERS Stores. We have a wide selection of wines and sparkling wines from all over the world. We love to surprise and entertain our customers with our charming customer service, our wide selection of videos, store themes and crazy marketing ideas. We transfer wine knowledge on and off line, in an informal but professional way! We are simple, real and authentic! Our internal training center is one of our focuses! We believe in the strength and the potential of our staff. We respect, help and support each other, no matter what! We believe that everything is possible when we stay positive, flexible, smart and always open to learn! We aim for extraordinary, to provide the best wines and services to our customers! Our goal is to expand CHEERS to all provinces in China and make many people smile! 

CHEERS 让顾客微笑并使饮用葡萄酒更有乐趣！我们进口并销售高品质低价格的葡萄酒。我们拥有来自世界各地品种广泛的葡萄酒和起泡酒。我们乐于以极致的客户服务，精心制作的视频，主题商店及疯狂的营销理念不断地为客户创造惊喜。我们以一种通俗但是专业的方式全方位的传播葡萄酒知识！我们的团队简单，真实，具有原创性！我们内部的培训中心是提高服务工作的重点。相信员工的力量和潜能。无论怎样，我们相互尊重，帮助并彼此支持！我们相信任何事情都是可能的只要我们积极正面，聪明灵活并永远热衷于学习！我们追求卓越并立志要向我们的顾客提供最好的葡萄酒及最好的服务体验！我们的目标是不断壮大CHEERS的规模延伸至中国各个省份使更多的顾客微笑！

公司主页：www.cheers-wines.com

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如对职位感兴趣，请投递简历至：hr@cheers-wines.com