Service Coordinator服务协调员 (北京)

Service Coordinator服务协调员 (北京)

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Job Purpose

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工作目标

This Position is responsible for updating shipping activity in the order of IQAir China management system, managing the transportation delivery cycle. The service coordinator also act as a liaison across sales, after sales, operations and procurement and have the ability to identify and recommend process improvements that increase productivity, increase customers satisfaction, and eliminate redundancy and inefficiency.

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主要负责在IQAir中国的管理系统中实时更新订单的发货与运输情况，安排并掌管运输配送周期。此外，须跟进并协调销售、售后跟进、运营。采购等多方面业务，能了解、把握产品与业务发展、改善的空间，并向上级加以推荐以提升产量与质量，力求客户满意，做到高效无冗余。

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Responsibilities

工作职责

•     Track and trace all deliveries, and confirm delivery with customer.

•     实时跟进、追踪物流进展并向客户确认情况。

•     Proactively inform customers of possible delays or delivery failures.

•     如物流有可能延迟或配送失败，必须提前主动通知客户。

•     Generate Service Technician performance analytic reports.

•     撰写并提交维修技术员的业绩分析报告。

•     Schedule and log all inbound and outbound appointments.

•     安排记录所有运入运出预约。

•     Listen to customer feedback and identify areas to improve service levels.

•     听取客户反馈意见，了解把握服务水平的提升机会与空间。

•     Troubleshoot customer complaints and issues - make recommendations to resolve complex operational problems through a proactive approach with the Service Technicians and Sales Teams.

•     接到客户投诉后，须立即着手处理问题。如属产品的操作方面有关的问题，应马上与维修技术部同销售部联系，派送人员前往解决。

•     Provide daily, weekly, and monthly reports as required by the company

•     按公司规定提交每日、每周与每月报告。

•     Assist departments with product demos, events, and public relations

•     辅助公司部门进行产品展示、举办活动与公关工作。

•     Support all departments to provide the highest quality of customer service and support to the company’s clients

•     辅助公司部门，向客户提供优质服务与支持。

•     Confirm purchase order receipt on ERP, and prepare fapiao, purchase order receipt, and relevant document.

•     确保实时更新企业资源计划中的接收采购订单信息，妥善准备发票、接受采购订单与相关文件。

•     Responsible for the management and use of a small warehouse , including new machinery , new parts , filter supplies , car in storage, all the items in the order placed , waiting for the repair of machines and the number of machines waiting for delivery statistics and arrangements.

•     负责小库房的管理使用，包括新机器、新零件、滤芯耗材和车载的入库，所有物品按顺序摆放，等待修理机器和等待派送机器的数量统计及安排。

•     Update presold calendar on time and notice local service schedule to branch office every month. Make a arrangement with Beijing companies client for air testing and filter change works.

•     随时更新预售信息表中的内容，每月按时通知各地相关的办公室安排好相关预售服务，负责北京大客户空气检测和滤芯更换的预约工作。

•     负责技术人员的工服安排、分发和统计工作。

•     Responsible for weekly, monthly , quarterly and annual data record from service technicians.

•     负责技术服务人员每周、每月、季度和年度的数据统计。

•     Responsible for department meetings records and statistics work

负责部门例会的记录和整理工作。

如对该职位感兴趣的话，请将更新好的中英文简历

投递到： merry.wang@iqair-china.com （注明来自HR圈内招聘网）谢谢！

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www.iqair-china.com