呼叫中心客服-某500强IT企业-北京-4~8k

Job Expectations:

·         Directs & supervises team to achieve assignments using established guidelines, procedures and policies

·         Follow departmental policies and procedures when working on projects.

·         Plan, organize and prioritize work efficiently, multi-task, and work well under pressure with minimal direction

·         Work well with others in team-oriented environment and to gain their cooperation

·         Under the direction of the site leads, implement strategies to successfully manage the day to day operations

·        Operational work related to various aspects of the hiring life cycle- including working with large volumes of data, spreadsheets and metrics analysis

·         Working with team across globe with different stakeholders

·         Meet the set business targets

·         Drive the team to achieve individual as well as team target

·         Coach, mentor and share feedback to the trainees/ team

·         Set a healthy environment in the team and positive mind frame in the individual

·         Ensure daily productivity and quality metrics are met/exceeded

·         Identifies opportunities for process improvements for direct team

·         Involved in Hiring & staffing for the segment

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Skills Required:

·         Minimum qualification - Graduate in any discipline

·         Ability to handle, heavy data related assignments. Ability to multitask based in priorities

·         5 to 8 yrs of work experience (for Team Leader) and 7 to 9 yrs of work experience (for Team Manager) with  BPS/ ITeS in a backend process with excellent command data centric assignments

·         Should have team leadership experience of minimum 3 years and should have managed a team of 20-25 members.

·         Strong MS Office skills, especially MS Presentation and MS Excel

·         Multiple stakeholder management; Competitive/Market intelligence; Consulting skills; Forecasting skills; Good in analytical thinking, problem solving, Feedback & Coaching Skills

·         Experience working with large volumes of data and data analysis

·         Strong communication skills - ability to work closely with internal staffing client and communicate complex analytics in a structured and clear manner.

·         Proven track record of exceptional performance and high productivity.

·         Ability to work in a fast-paced, constantly evolving environment.

·         Strong understanding of online & digital market.

·         Should have great networking and rapport building skills. Should be able to communicate effectively with senior management executives

·         Good skills performing online searches and data collection activities.

·         High degree of problem-solving and analytical skills with strong attention to detail required.

·         Detail oriented to ensure accurate issue tracking and reporting.

·         Ability to manage multiple tasks and competing priorities effectively under pressure and short time lines.

·         Capable of assuming the role of an "expert" for assigned projects.

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有意向的同学请将简发至Zora.Zhang@cn.manpowergroup.com或 QQ：865016068