亚马逊中国-北京-TAM Associate卖家客服专员
来源: 原创
Job Description:
职位描述：
TAM Associate acts as the primary interface between Amazon and its business partners. TAM Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. A TAM Associateis expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and email cases.
卖家客服专员是亚马逊和其商业伙伴的主要接口，负责给亚马逊平台上销售的商家提供专业，高质量，及时有效的业务支持。卖家客服专员将致力于解决长期的系统问题，推动流程改进，开发内部文档，为团队环境贡献力量，同时完成电话和邮件问题的服务级别。
Roles and Responsibilities:
工作职责：
l Demonstrates clear, concise and polite written and oral communication with external business partners.
与业务伙伴进行清晰，简洁，礼貌的沟通，包括书面沟通和口头沟通。
l Understands and correctly applies a wide variety of software tools to navigate accounts, troubleshoot, and resolve issues.
理解并正确使用多种软件工具浏览浏览帐户，排除故障，解决问题。
l Demonstrates knowledge and use of departmental resources, policies and procedures.
掌握相关知识，正确使用部门资源，政策和流程。
l Demonstrates excellent call control while remaining helpful, professional, and informative.
优秀的电话控制能力，确保有效沟通，专业服务，和有效信息。
l Diligently adheres to work schedule, ensuring appropriate support coverage as well as accurately accounting for all nonproduction time.
积极勤奋的完成工作进度，确保能提供适时地支持。
l Actively seeks solutions and identifies trends as well as escalates appropriate issues for solutions or suggestions for resolution.
积极寻求解决方案和定位问题，适时升级问题以寻求解决方案或建议，从而使问题得到解决。
Basic Qualifications:
基本要求：
Bachelor’s degree or equivalent required. Degree in computer science, or equivalent experience preferred.
本科同等及以上学历，计算机学士学位或相关经验者优先。
Understanding of Internet navigation, Amazon, and competitor websites.
对互联网行业，亚马逊及其竞争网站有一定的了解。
1-3 years or more experience in a customer service or technical support role working.
一至三年客服工作经验或相关技术支持经验。
Ability to diagnose technical issues on a variety of platforms and use tools in order to address and troubleshoot chronic system problems.
诊断不同平台的技术问题，使用各种工具解决和排除系统问题的能力。
Proficiency in Microsoft Outlook and working knowledge of MS Office applications – With emphasis on MS Excel.
熟练使用Microsoft Outlook和MS Office Excel及其它Office应用程序。
Outstanding analytical and technical skills.
优秀的分析能力和技术技能。
Ownership effective individual contributor and team member.
认真负责，做事追求效率，讲求团队贡献。
Ability to multitask in an environment of competing demands under deadline both internal and external.
在竞争环境中，能够按时完成内部和外部的多重工作任务。
Please send your CV (both Chines and English) to the email address below:
clista@amazon.com
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